Frequently Asked Questions
We hope to answer all your questions.
Please call is if this section leaves some questions unanswered.
FAQs about our services:
For most streamlined results please book through our Zocdoc profile. You can find a link to the Zocdoc scheduler for each therapist on the therapist page. or go to our general Zocdoc profile here. If you do need assistance, you can call 347-255-1747 to speak with our administrative assistant or email email@example.com.
Sessions are held weekly and are about 50 minutes long. Ideally you'll meet with your therapist on the same day and time to establish a routine, develop rapport, and create trust. We are also able to schedule for multiple weekly sessions, this is helpful for clients who are experiencing symptoms that need more support or who are working through a crisis.
Our practice transitioned to teletherapy/remote sessions when NY was quarantined in March of 2020. We didn't foresee this, but the modality has suited us and our clients well. Having flexibility in treatment and not needing to commute for sessions means more time spent with your therapist under less duress. We do not offer in person treatment, and do not plan to again at this time.
Once an appointment is scheduled, you are scheduled with the same therapist for the same day and time weekly. Ideally you will attend each week and notify your therapist in your current session if you are planning to not attend the following week. If an emergency has come up during your normal time, it's important that you contact your therapist as soon as possible to find out if there are any rescheduling options. You will remain responsible for the missed session fee if scheduling changes are not possible for the same week.
FAQs about billing:
You will be expected to pay for each session at the time it is held, unless we agree otherwise. Payment is made through your client portal account prior to the start of your session. You can also ask your therapist to charge your card on file if that is easier for you. Should payment not be made on the day of the appointment our medical billers will charge your card on file once the claim for your session processes.
We are able to charge all major credits cards, along with HSA and HRA cards through our HIPPA compliant data management system. You are required to add at least one card to your Client Portal once an appointment is confirmed. We do not take cash, check, or payments through apps like Paypal or Venmo.
Many of our clients use their in or out of network coverage for treatment. Using insurance typically means that you will have a coinsurance, deductible or copay in an amount that is set by your insurance company. Otherwise, they pay out of pocket for each session.
All of our therapists are in-network with Cigna and many are in-network with Aetna. We are currently in the process of credentialing with Blue Cross Blue Shield. Please ask us about your insurance regardless. Insurance is tricky, and it's often hard to tell who is managing your mental health benefits or if you have mental health coverage at all.
For out of network:
We do our best to accommodate insured clients for out of network reimbursement. Please contact us for help with deciphering your benefits if that would be helpful. Our NPI number is 1386297224 and our EIN number is 833952127. When contacting your insurance, the category is Behavioral Health for out-patient office benefits, and you would provide the license for Augusta Gordon of LCSW, and for the therapist that you’re choosing to see. The office visits we bill for are Intake Assessment 90791, Individual Psychotherapy 90834 and 90837.